Cancel or Return an Order
- Orders that have been custom-made especially for you cannot be returned.
- Orders that have been shipped cannot be cancelled or replaced. Please wait for your delivery to arrive and then follow the exchange or returns process.
- Exchange of product can be made as long as it is not customized (can be resold to other customers). Please use the Contact form below so we can arrange for this.
- The cost of returning the product/s from your home back to the webshop are at your own expense. Please consult with your local carrier for the exact rates.
- Read our full Return Policy for more details.
Order Cancellation / Exchange / Returns Form
- For order cancellations (not yet shipped) or product exchange, just fill-up the form on the right (select either "Exchange" or "Cancellation" and we'll contact you how we can proced.
- For returns, please fill up the form on the right (selecting "Returns") to inform us. You then need to print out and fill-up the model withdrawal form (download link below). Include the model withdrawal form when you return the product(s) to the webshop. You can request a return via our returns portal managed by DHL if you are within NL/BE. Otherwise, you may send the return via your local carrier.